What are your customer service hours?
Our dedicated customer service team is available 9 a.m. – 5 p.m. EST, Monday through Friday. Please note that any inquiries sent over the weekend (Saturday or Sunday) will be addressed with care starting Monday morning. We appreciate your patience as we review every message.
How long does shipping take?
We will have your order shipped within 7 days
What is the $10 flat rate shipping?
A customer receives a $10 flat rate on shipping when they spend more than $75 at ellen j goods
Do you ship internationally?
If you need an order shipped internationally, please send us an email with your information, and what products you would like to order.
Can I return my order?
You may only return your order if there has been a mistake, and we will either refund, correct the mistake. Otherwise there are no returns.
Can I get a refund for a workshop?
All sales are final including workshops
What happens if my package is lost or stolen?
Please send us an email with your order information and we will do what we can.
Still Have Questions?
