Shipping and Return Policy
All sales are final. No returns or exchanges. If you have a problem with your order, please contact us at info@ellenjgoods.com so that we can promptly handle your concern.
International shipping is available on a case by case basis. Please use the contact form or email us at info@ellenjgoods.com so that we can assist you with your order.
At ellen j goods our goal is to offer you our very best shipping rates and delivery times possible. Given the wide range of product options available, we offer a tiered shipping rate system based on the amount you spend. We will combine multiple orders and refund excess shipping where possible and at our discretion. Shipment providers may include USPS, Fed Ex or UPS.
| Rate name | Conditions | Price | |
|---|---|---|---|
| Standard | $0.00–$25.00 | $8.95 |
|
| Standard | $25.01-$74.99 | $12.95 |
|
| FLAT RATE | $75.00 and up | $10 |
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*Exceptions to these rates may include oversized items, with deviations from standard shipping rates applied at checkout.
*All special shipping offers exclude DIY Paint.
*There may be a shipping surcharge added for larger orders of DIY paint.
Please allow us up to 7 business days to process and ship your order, especially during busier times.
PLEASE NOTE SPECIAL CIRCUMSTANCES:
Please note that during weather related regional closures, your order may be delayed. We will not ship DIY paint during freezing temperatures.
Pre-Orders: If you choose to include any other items in your cart, the entire order will be held until the pre-ordered item is ready to ship.
ORDERS TO BE PICKED UP AT 435 Main Street, Medina, NY
You will receive an email notification when your order is ready for pick up. Please allow up to 7 business days to process your order, especially during busier times. Orders may be picked up during regular business hours, unless other arrangements have been made.
WORKSHOPS:
Because of the preparation and unique nature of our workshops, there are No refunds or exchanges on workshop class fees. If you have a concern or need to discuss this policy, please contact Lynne by email at ellenjgoods@gmail.com