Shipping and Return Policy

All sales are final. No returns or exchanges. If you have a problem with your order, please contact us at so that we can promptly handle your concern. 


We only offer shipment to the United States. No international shipping is available.


At  ellen j goods our goal is to offer you our very  best shipping rates and delivery times possible.  Given the wide range of product options available, we offer a tiered shipping rate system based on the amount you spend. We will combine multiple orders and refund excess shipping where possible and at our discretion. Shipment providers may include USPS, Fed Ex or UPS.

Rate name Conditions Price
Standard $0.00–$50.00 $7.95
Standard $50.01-99.00 $12.95
Standard $99.01-150.00 $14.95
Standard $150.01 and up



 *Exceptions to these rates may include oversized items, with deviations from standard shipping rates applied at checkout.

Please allow us up to 7 business days to process and ship your order. Our goal is to ship promptly, but we may delay shipment if an item is out of stock so that your order can be processed completely filled. If an item in your order is out of stock or is indicated in the description as "shipping soon", please notify us and we can ship that item separately, if you desire. 



During the COVID pandemic, all paint orders and IOD products may take up to 14 days to process and ship due to delays in manufacturing and shipment from our suppliers.  



ORDERS TO BE PICKED UP AT 435 Main Street, Medina, NY

Orders  which are to be picked up at 435 Main Street, Medina will be processed with shipping. When you notify us that you are picking up your order at ellen j goods physical location, we will refund your shipping and notify you of available hours to pick up your order.



Because of the preparation and unique nature of our workshops, there are No refunds  or exchanges on workshop class fees. If you have a concern or need to discuss this policy, please contact Lynne by email at