Shipping and Return Policy
We want you to love your experience with ellen j goods as much as possible, which is why we’re here to help.
PHONE 716 598 1464
EMAIL info@ellenjgoods.com
RETURNS
All sales are final. No returns or exchanges. If you have a problem with your order, please contact us at info@ellenjgoods.com so that we can promptly handle your concern.
SHIPPING CONFIRMATION
Once your order has been successfully placed, you will receive an email confirmation with your Order Number and Order Details.
Please double check that your shipping address is correct.
When the order is shipped, you’ll receive a shipping confirmation email with tracking information. Please note that orders typically take 4-5 business days for processing before being shipped, and up to 7 business days during busier times.
WHERE WE SHIP
We currently ship to US domestic addresses as well as the non-contiguous US (HI and AK) through our website.
International shipping is available on a case by case basis. Please use the contact form or email us at info@ellenjgoods.com so that we can assist you with your order.
SHIPPING RATES
At ellen j goods our goal is to offer you our very best shipping rates and delivery times possible. Given the wide range of product options available, we offer a tiered shipping rate system based on the amount you spend. We will combine multiple orders and refund excess shipping where possible and at our discretion. Shipment providers may include USPS, Fed Ex or UPS.
WE ARE HAPPY TO OFFER $10 FLAT RATE SHIPPING ON ORDERS OVER $75
| Rate name | Conditions | Price | |
|---|---|---|---|
| Standard | $0.00–$25.00 | $8.95 |
|
| Standard | $25.01-$74.99 | $12.95 |
|
| FLAT RATE | $75.00 and up | $10 |
|
|
|
*Exceptions to these rates may include oversized items, with deviations from standard shipping rates applied at checkout.
*There may be a shipping surcharge added for larger orders of DIY paint.
PLEASE NOTE SPECIAL CIRCUMSTANCES:
Please note that during weather related regional closures, your order may be delayed. We will not ship DIY paint during freezing temperatures.
Pre-Orders: If you choose to include any other items in your cart, the entire order will be held until the pre-ordered item is ready to ship.
Lost or Stolen Packages:
ellen j goods is not responsible for packages marked as delivered by the carrier. It is the customer's responsibility to ensure a safe delivery location and to track their package using the provided tracking information.
If you believe your package has been lost or stolen after being marked as delivered, please contact the carrier directly to file a claim. Ellen j goods will not issue refunds or replacements for orders that have been marked as delivered by the carrier. However, we will assist customers in providing any necessary documentation or information required for the carrier's investigation.
If you have any questions or concerns about lost or stolen packages, please contact customer service for assistance.
ORDERS TO BE PICKED UP AT 435 Main Street, Medina, NY
You will receive an email notification when your order is ready for pick up. Please allow up to 7 business days to process your order, especially during busier times. Orders may be picked up during regular business hours, unless other arrangements have been made.
WORKSHOPS:
Because of the preparation and unique nature of our workshops, there are No refunds or exchanges on workshop class fees. If you have a concern or need to discuss this policy, please contact customer service.