Shipping policy
Please allow us up to 7 days to ship your orders. During busy periods, such as Christmas, or large releases (IOD), we may require additional time to get your packages out.
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Cold-Weather Protection for all Liquids
Certain products—especially liquid varnishes, glues, crackle mediums, and pastes—are sensitive to freezing temperatures. Exposure to extreme cold can permanently affect their texture and performance.
To ensure your products arrive in the best possible condition, we take additional precautions when temperatures drop, including:
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Monitoring weather patterns for the shipping destination
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Adding insulation or protective packaging where appropriate
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Holding an order for 1–2 days if extreme cold or sub-zero temperatures are expected along the route
These precautions help minimize the risk of freeze-damage during transit.